Online gaming is a general term that is used to describe any form of an electronic game that is played over the internet. It is one of the fastest-growing industries nowadays and has become a worldwide trend. There are millions of players around the world who fight, buy, craft and sell in the different world of online games. Online games have become a great source of entertainment for people of all ages. Technology makes it easier for everyone to play online games. Aside from computer and consoles, people can now play online games through smartphones. With online gaming taking off worldwide, online gaming merchants must find the best online gaming payment processing solution to maximize profits. Having online gaming merchant account helps online game businesses to be able to accept payments in real-time. But getting an online gaming merchant account can be challenging. Oftentimes, merchants are surprised and confused when they are told that the online gaming industry is considered as high risk by acquiring banks.
Why is online gaming considered as a high risk?
There are a few reasons as to why acquiring banks consider online gaming industry as high risk. Online gaming businesses, especially start-ups, are unfamiliar with the risk involved in the said industry.
1. Card-not-present environment
Aside from the credit card itself, the cardholder is not also present at the time of the sale transaction. This increases the risk of fraud because the cardholder is not available to sign the purchase. Click To Know More about Fraud in the Online Gaming Industry.
2. High Chargebacks
Another reason is that the online gaming industry is prone to excessive chargebacks. There are also a number of reasons why chargebacks occur with online gaming such as:
i. Subscriber Remorse:
There are online games players who join the trial period membership and may oversee that they opted in for a recurring bill wherein which the cardholder will be automatically billed every month unless the player unsubscribed.
ii. Exaggerated Claim or False Advertisement of the Online Game
Some games are falsely advertised to attract players. Some games are also very hard to play which results in gamers filing for chargeback with their card issuer for the purchase of the game after getting frustrated with the game after a few trials.
iii. Other common cases are situations where children who play games online accidentally use
the credit card of one of the parents to purchase a paid app and continue playing the game. Some teenagers also use the card of the parents to purchase a game enhancer or to quickly advance in the game they are playing without the permission of the said cardholder. In both cases, once the cardholder sees the charges in their credit card billing statement and unable to recognize the transaction, they will immediately report it to the acquiring bank and file for a chargeback.
iv. Lack of Clear Refund Policies
Online gaming companies should have clearly stated refund policies and also provide an appropriate level of customer support in dealing with consumer complaints and inquiries. Players who are unable to readily contact merchants to voice out their concerns may just turn to their card issuers for chargeback instead of asking for a refund directly to the merchant.
3. Download File Services
Having files being downloaded from websites poses a significant amount of chargeback risk because of the following possibilities.
- Files being corrupted after downloading
- The online gamer may not be able to download the correct file and get the wrong file instead.
- The downloaded game is not what the customer expected as seen in the ad that he or she watched.
- The computer or mobile device doesn’t have the necessary specs to be able to download the file.
Although it may be tough to secure a reliable online gaming payment processing services, there still are providers that offer and even specialize in providing online gaming merchant account services for online games and businesses.
What features to look for in choosing the best online gaming merchant account provider?
1. Multiple payment options
All forms of electronic payments from customers must be accepted such as usual international credit card types such as Visa, MasterCard, Amex, etc., debit card payments and also ACH transfers or electronic bank to bank transfers and other alternative payment methods.
2. Multi-currency payments
Ability to receive international payments can be a great advantage for an online gaming business. The online gaming merchant account should be able to receive payments from the world’s most popular currencies to be able to attract players from all over the world.
3. No transaction cap
Transaction cap hinders the growth of the business. IT is a must that the chosen payment solution can handle as many transactions as necessary.
4. Auto-pay service
Another useful feature to look for is the capacity to help the online gaming merchant to set up and manage one-time and recurring bill for player members that can be auto-paid with the agreed set schedule.
5. Supports free trial business models
Most available online games in the market include free trials of the game for the players to have a actual experience in playing the game and enticing them to either pay to continue the gem or unlock the succeeding chapters or pay for equipment or gears that help them advance in the game.
6. Gift card and loyalty program integrations
There are gaming companies that are also soft selling gift cards to players. Players who do not have credit or debit card or are just fearful to pay thru credit or debit card may just opt to buy first a gift card for their gaming purchase. Also, to increase the number of players, it is also essential to integrate gamer referral bonus and loyalty incentives for those who do in-app purchasing frequently.
7. Built-in fraud protection system
This helps in preventing fraud attempts that is adamant in online businesses.
8. Competitive rates
Getting the most competitive rate can ensure the resiliency of the online gaming business.
Signing on with the right online gaming merchant account provider helps in achieving growth and success of the online gaming business.
Why is it difficult for gaming merchants to accept credit cards?
In this digital world where each buy, from groceries to gadgets, is made utilizing credit cards, banks are careful about enabling customers to ring up charges at casinos and online gaming sites.
Banks are particularly careful about being caught in a tangle of legitimate issues with the legislature and being held obligated for fuelling gambling addiction by offering gaming merchant account services and payment gateway. In spite of the fact that gambling has been authorized fundamentally since its old shady days, processors still view it as a complex business.
Credit card processors and banks avoids online gaming merchants due to the nature and history of gaming industry , strict regulations, high chargeback ratios, Ambiguous laws, refunds and frauds.
The internet gaming business falls in a legal grey area. Indeed, even with online business being an incredibly profitable road of the gambling industry, the risks overshadow the benefits for banks and credit card processors.
One of the significant issues faced by gaming merchants is that it attracts a high number of fraudulent transactions. Friendly frauds happen when clients dispute a transaction when they alter their opinions or decline to pay since they lost.
Exorbitant chargebacks are risky for the business just as the merchant account provider equally. Since the processors are at risk to cover finances the gaming business is unable to, they quick to close down such gaming merchant accounts.
Online Gaming Merchant Accounts
In case you’re searching for a payment provider offering inclusive online gaming payment solutions and impressive expertise and experience in the gaming industry, then you have come to the right place.
Through dedicated gaming acquiring partners, we offer you everything that you require to acknowledge gaming card payments and pay out rewards effortlessly and securely. Our feature-rich committed online gaming payment solutions are completely adaptable and have been produced to deliver value and growth to your business. Acknowledge credit and debit card payments effectively and safely, process repeat and deferred payments, oversee discounts, pay out winnings into one simple to utilize and customizable platform.
With regular releases and a strong framework, you can depend on our platform and focus on what’s vital for your business; delivering the most ideal experience to your clients.
- Powerful API’S and Integration Methods
- FREE Multi-Currency Acceptance
- Transaction optimization
- Full reporting interface
- Adapted payment solutions
- 24/7 365 days a year support
- Powerful reporting tools as standard
- Dedicated support for gaming operators
- Comprehensive anti-fraud solutions
- Sophisticated anti-fraud systems
- Multiple payment methods
- Multiple acquirers in one solution
- Payment solutions adapted to your needs
- Accepted Gaming Sectors
Approval Timetable For An Online Gaming Merchant Account
Approval times for online gaming merchant accounts vary with each type of solution iPayTotal offers:
Offshore online gaming merchant account with payment processing history: 5 business days to 2 weeksOffshore startup online gaming merchant account: 5 business days to 2 weeks
How Do I Get A High Risk Online gaming Merchant Account?
Whichever you prefer: Call us direct at +44 800 776 5988 or get in touch with us through our website.
iPayTotal offers numerous payment processing solutions for online gaming merchants separated into four categories:
Offshore Online gaming Merchant Accounts (with payment processing history):
- 3-6 months of payment processing statements with company name showing chargebacks, refunds, returns and total sales.
- 3 months of business banking statements
- Approvals:5 business days to 2 weeks
Offshore Startup Online gaming Merchant Accounts
- 3 months of business banking statements or a business banking letter
- If no business banking statements, 3 months of personal banking statements
- Approvals:5 business days to two weeks
Online gaming Merchant Account Fees
Our internet gaming merchant account fees are industry-competitive and affordable, and the application procedure is free – iPayTotal does not charge a merchant any charges until the point when they start processing transactions. When you have been pre-approved, our underwriting department will match your business with the acquiring banking accomplice we feel is the best met for your requirements. The bank will then procedure your application and decide your merchant account fees.
Your fees are dependent upon several variables, for example, the merchant’s processing history, type of industry (high or low risk) as well as anticipated sales volume. Each online gaming merchant account is unique, yet ordinary charges include:
- Merchant Account Fee
- Transaction Fee
- Discount Rate
- Merchant Account Registration Fee
- Monthly Statement Fee
- Chargeback Fee
- Refund Fee
- Rolling Reserve
Chargeback Prevention For Online Gambling Merchant Accounts
Chargebacks can be an issue for the online gaming business. A player at an online blackjack table takes a heavy loss, phones his credit card issuer and denies the charge. It’s a he-stated, she-said fight that online business merchants very rarely win.
iPayToTal gives merchants the knowledge they need to prevent, dispute and even reverse chargebacks with its successive blog entries on chargeback technique, as well as its website, iPayToTal.org, which is full of supportive content adapted to mitigating chargebacks.
Increase Your Earnings With iPayTotal’s Gaming Merchant Accounts
You need a way to acknowledge credit card payments from players around the world, all in real-time. iPayTotal’s Gaming merchant accounts offer you a level of service that will help your business succeed and increase profits.
To find out more about iPayTotal’s merchant services, call us directly at +44 800 776 5988 or get in touch with us through our website.